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WHAT IS PONTOE?
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PontoE is a 100% free rewards program that connects companies and consumers with the purpose of consuming to educate. In practice, the platform transforms the values of purchases at partner establishments into points that never expire and are converted into credits (money back) to pay for educational expenses, such as school fees, courses, classes, purchase of books and other school materials.

HOW DO I REGISTER AT PONTOE?
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When downloading the PontoE application, the consumer enters his CPF and fills out his registration in the program, which generates an account for each new participant. Online purchases are made within the application itself, which directs you to partner stores. The points are automatically credited after the purchase. In the case of physical purchases, the participant photographs his or her receipt and receives his or her points according to the product or establishment's offer.

WHAT SHOULD I DO IF MY APPLICATION KEEPS LOADING AND NOT OPENING?
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You should delete (uninstall) the application from your phone and download it again. If the problem persists, you should try the following step by step:

- If Apple Store (iOS), click here

- If Google Play (Android), click here

WHAT DOES CREDITS MEAN?
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When making a purchase through PontoE application, part of the amount paid for the product is returned to the customer in the form of points. These points that we affectionately baptize as "ezinhos" are used to pay for classes, courses and school materials.

HOW MUCH IS EACH "EZINHO" WORTH?
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Each "ezinho" is worth the equivalent of R$ 1.00 and can be used exclusively to pay for educational institutions, school supplies, and technology support expenses for educational purposes at special discounts.

HOW LONG ARE MY POINTS WORTH?
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Your points never expire, they can be redeemed or accumulated for as long as the participant wants. You can, for example, save money for your child's college tuition at preschool, or you can pay for his or her day care. The points are even bonus-earned annually so that they do not lose their value.

HOW LONG DOES IT TAKE FOR THE POINTS TO APPEAR IN MY ACCOUNT AND BE AVAILABLE FOR USE?
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Your purchase may take up to 24 hours after payment approval to be recorded as "Pending" on your statement. Points will be updated as "Approved" in your account for use within 90 days after the purchase is recorded, depending on each merchant.

WHAT CAN I BUY WITH MY "EZINHOS"?
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You can pay for classes, tuition or fees at educational institutions registered with the Ministry of Education, your state's Department of Education - kindergartens, schools, universities, technical courses, specialization courses, languages that have a CNPJ for education, and you can buy any material for educational purposes - computers, notebooks, books, etc.

CAN I USE MY "EZINHOS" IN MORE THAN ONE EDUCATIONAL INSTITUTION?
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The program covers learning from pre-school to post-graduation, including technical and language courses. It is also an option to enable specialized courses in the most diverse areas, contributing to the lifelong learning concept of always studying, updating and learning more, at all ages.

IS THERE A MINIMUM AGE TO PARTICIPATE?
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There is no age limit to be a participant, but a minor, who will benefit from the program as a "learner", will need to have their account linked to the account of an adult responsible for him or her.

WHICH COMPANIES ARE AVAILABLE AT PONTOE?
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In this launch phase, PontoE starts its operations with credit offered by an e-commerce platform, which connects the consumer to around 500 brands, among them big retail names. All PontoE's partner companies are engaged in the educational purpose. And every week new companies are being added!

CAN I TRANSFER MY POINTS TO OTHER PEOPLE?
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Yes! points can be donated or transferred to a "learner" (student) participating in the program, chosen by the account holder who opts for the transfer.

CAN I EARN "EZINHOS" IF I BUY DIRECTLY FROM THE PARTNER COMPANY'S APP?
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No. To earn points it is necessary that you are registered with PontoE and make your purchase within our application. This is the only way we can track your points.

How to do this: by changing the link opening option within the brand's app settings.

Step by step


>Cell
Phone Settings

>Application management area

>Select brand app that you don't want to open directly

>Change the way links open in the partner application (preferably leave: Do not open in this app)

WILL FREIGHT AND ANY ADDITIONAL FEES FOR MY PURCHASES ALSO BECOME "EZINHOS"?
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No, freight and extra fees do not enter into the conversion calculation of the "ezinhos".

HOW CAN MY COMPANY BECOME A PONTOE PARTNER?
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